Temp - Surveillance Technician (3)
Employment Type: Temp
Location: Lusaka Province
Closing Date: April 28, 2025
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Job Description
Responsible for all real-time monitoring of Transmission network alarms and alerts received from the NMS, EMS and NE’s. The incumbent will be responsible for identifying and diagnosing all network alarms/alerts and performing first level intervention on all incidents before raising escalation tickets to Network Support and/or Field Teams.
Key Responsibilities
Alert/Alarm Management
- To ensure effective monitoring of all network and service alarms of Data Centre
- Undertake first level problem Diagnosis, Correlation and Intervention
- Raise of Trouble Ticket
- Escalation to appropriate teams until resolution
- Closure of TT
- All stakeholder notification
- Report on all matters affecting service quality
- Escalate all matters on time so that service is restored as per SLA metrics agreed with clients.
- Update the incident management system with appropriate information whenever any incident occurs.
- Perform basic daily weekly system health checks to ascertain system uptime
- Handle support calls and advise clients in customer friendly manner
- Always ensure compliance to privacy and security standards
Minimum Qualifications
- Diploma in Power/Telecommunications or a relevant IT qualification
- Member of EIZ or ICTAZ or any relevant body
Key Competencies and Skills
Extensive knowledge and hands on demonstrated capability ofperforming basic troubleshooting on ICT equipment, power & coolingequipment and access control.
- Identifies problems/issues.
- People Skills
- Ability to quickly respond to any incident
- Analytical thinking and eager to learn
- Business understanding
- Communication skills
- Able to set own priorities.
- Uses discretion to complete assignments;
- Independently applies knowledge of technical practices andspecialty area standards.
- Sober and ability to follow safety rules and procedures
- Independently completes assignments;
- Cultivates good peer working relationship
Years of Experience Required
- 1 to 2 years’experience working in a support role or in the Network Operations Centre
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