INF 7 - Front Office Executive (1)
Employment Type: Permanent & Pensionable
Location: Lusaka Province
Closing Date: September 26, 2026
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Job Description
The Front Office Executive is responsible for providing administrative and customer service support to the business.
Key Responsibilities
Correspondences
- Undertakes timely receipt, registration, and dispatch ofcorrespondence to prevent misdirection and loss.
- Attends promptly to clients and visitors to uphold the imageof the institution.
- Attends to walk in customer complaints and queries.
- Ensure reception area is tidy and presentable.
- Timely Escalation of customer complaints.
- Answer all incoming calls and redirect them to appropriateofficers.
- Undertakes timely file/correspondence circulation tofacilitate decision making.
- Maintain a systematic record keeping of important documents.
- Undertakes timely development of performance targets tofacilitate appraisal.
- Provides administrative support to the department.
- Schedules meetings, interviews and appointments
- Keep an inventory of office supplies and ensure adequatestock.
- Help in making hotel/flight bookings.
Minimum Qualifications
Full Grade 12 Certificate with five O' levels
- Diploma in Front Office Management or related field
Key Competencies and Skills
- Broad understanding of COMPANYNAME Products and services
- Understanding on the principlesof effective customer service processes
- Telephone Etiquette, Computerskills, Verbal and written communication, self-confident, results oriented,able to perform routine/repetitive work, able to cope with change, Multitasked, Customer focused and Time management
- Able to handle high levels of Stress, Respect, Quality focus, Team orientation, Resilience,
- Good Listening skills
- Integrity
Years of Experience Required
- At least 2-years’ experience in similar role, preferably in a corporate environment
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